Learning Institute Cancellation Policy

Full Refund until September 11th, 2022:

Refunds will be issued in full for refund requests received on or before September 11th, 2022. On or after September 12th, 2022, partial refunds will be issued. After submitting your refund request in writing by email to conference@chpca.ca, please allow up to ten (10) business days to process your refund request.

 

Partial Refund (with processing fee) until October 4th, 2022:

Partial refunds (50%) will be issued for refund requests received from September 12th to on or before October 4th. A $75 processing fee will be deducted from all refunded amounts. On or after October 5th, no refunds will be issued. After submitting your refund request in writing by email to conference@chpca.ca, please allow up to ten (10) business days to process your refund request.

 

No Refund (transfer allowed) on October 5th or later:

No refunds will be issued for refund requests received on or after October 5th. If the event is rescheduled, all purchases will be honoured for the next event date. If you cannot attend the rescheduled event, you may transfer your purchase to another person.  If the event is cancelled, all purchases will be refunded in full.

 

Transfer Requests:

A transfer will be issued free of charge for requests received on or before November 9th. Transfers requests received on November 10th or later are subject to a $20 transfer fee.  Transfers requested 72 hours or less in advance of the event may delay access to the participant receiving their login credentials; however, we will do our best to accommodate all changes as quickly as possible.

 

Event Postponement or Cancellation for registrations made on June 1st or later:

If the event is rescheduled, all purchases will be honoured for the rescheduled event date or may be refunded in full. If the event is cancelled, all purchases will be refunded in full.

 

Event Postponement or Cancellation for registrations made on or before May 31st:

In response to the event being rescheduled, all purchases will be honoured for the rescheduled event date or may be refunded in full. To request a refund please notify the CHPCA on or before June 30th. All purchases not requesting refunds on or before June 30th will be subject to the cancellation agreements outlined in the above cancellation policy. If the event is cancelled, all purchases will be refunded in full.