Kensington Hospice | Intake and Admissions Coordinator

38 Major St,
Toronto, ON M5S 2L1

Position Title: Intake and Admissions Coordinator
Department: Kensington Hospice
Location: 38 Major St, Toronto ON M5S 2L1
Remuneration: Based On Experience + Competitive Benefits Package
Status: Permanent, Full-Time

Kensington Hospice, a division of the Kensington Health Centre, is a not-for-profit, community organization providing care to individuals and their families at end-of-life, in a home-like environment. The team of dedicated staff and volunteers of Kensington Hospice strives to support the physical, psychological and existential challenges experienced when approaching end-of-life. Bereavement aftercare is also offered to families. Services are delivered with the commitment to conserve dignity and quality of life during a difficult time.

Job Overview:

Kensington Hospice is seeking a Registered Nurse for a permanent full-time Intake and Admissions Coordinator who has experience working for a similar organization and enjoys working in a team environment.

The Intake and Admissions Coordinator reports directly to the Hospice Nurse Manager and as a member of the transdisciplinary team, will serve, support and engage with all members of the care team, health and social service providers and the community at large.

As an integral member of the transdisciplinary team, the Intake and Admissions Coordinator for the residential program will follow up with individuals referred to the residential program and conduct an assessment which will determine if an individual is eligible to be admitted to the residential hospice based on established admission criteria and will determine the priority of the admission based on the individual’s needs and the hospice’s ability to meet these needs.

The Intake and Admissions Coordinator will follow a coordinated and equitable process utilizing standardized tool, maintain the wait list and facilitate the transition of the eligible individual into the residential service. Where appropriate the Intake and Admissions Coordinator will identify interim supports for individuals waiting to be admitted to residential care or will identify alternate supports for individuals who are not eligible or appropriate for residential hospice care. The Intake and Admissions Coordinator further contributes to the organization through community education and awareness, community engagement and integration.

Responsibilities include: 

  • Determine the appropriateness of all referrals and redirect inappropriate referrals in a professional manner to other resources in the community or organization.
  • Ensure that palliative individual and their family understands the role of the Kensington Hospice.
  • Ensure the palliative individual or their substitute decision maker (SDM) sign consent forms.
  • Assess the palliative individuals’ needs for care and support.
  • Process the necessary documentation and maintain admission and waiting lists.
  • Refer the individual and/or family members to other internal or external services as desired and as appropriate.
  • Maintain on-going contact with service providers to ensure priority is up-to-date.
  • Arrange transition to the residential hospice when care suite available.
  • Confirm individuals’ desire for admission.
  • Ensure physician availability.
  • Ensure appropriate transportation.
  • Facilitate availability of appropriate equipment.
  • Notify the residential care team and all relevant service providers as well as the referral source.
  • Regularly attend and participate in community networking meetings and rounds.
  • Engage and develop new opportunities for community networking increasing referrals and referral sources.
  • Actively promote community awareness and provide education about Kensington Health Centre and Kensington Hospice.
  • Attendance and presentation at relevant conferences and meetings.
  • Respect and adhere to Intake and Admissions Coordinator service budget in collaboration with the finance department as needed.
  • Participate in strategic and related service planning for Kensington Hospice as necessary.
  • Participate in staff/program meetings and committees.
  • Participate in community and residential care rounds.
  • Participate in other relevant events that contribute to garnering support for Kensington Hospice.
  • Participate and promote resource development opportunities in support of organizational initiatives.
  • Supervise and support transdisciplinary placement students as needed.

 Knowledge and Experience:

  • Minimum 3 years’ experience in a similar role in a palliative care hospice setting.
  • Minimum 3 years in community hospice with strong knowledge community partners.
  • An understanding and commitment to the history, philosophy, and services of Hospice Palliative Care.
  • Sound knowledge of volunteer role(s), responsibilities and ability to train/educate volunteers to perform within scope of practice.
  • Acting as an internal consultant on case management within the organization.
  • Strong assessment and clinical skills.

Skills & Abilities:

  • Demonstrates accuracy, thoroughness and looks for ways to improve and promote quality.
  • Ability to establish and honour professional boundaries, projects a warm, caring, empathetic attitude; displays a sense of humour, and has ability to remain calm and centered and convey that to individuals accessing services.
  • Speaks and writes clearly, informatively and persuasively in positive or negative situations.
  • Ability to listen to, motivate and work with others effectively and responds well to questions from colleagues, volunteers, and the general public.
  • Good conflict resolution skills and exhibits sound and accurate judgment.
  • Ability to include one’s own as well as other’s different cultural perceptions, assumptions, norms, beliefs, and values.
  • Approaches others in a tactful manner and treats with respect and consideration regardless of their status or position.
  • Demonstrates positive attitude, energy and flexibility.
  • Ability to organize and delegate work assignments, set expectations and monitor activity.
  • Seeks new ideas and approaches and uses lessons learned from previous experiences to improve performance and effectiveness.

Professional Designation/Certificate:

  • RN with a current certificate of competence from the College Nurses of Ontario.
  • Current membership with Gerontological Nursing Association (GNA) and Registered Nurses Association of Ontario (RNAO) is an asset.

Other Requirements:

  • Completed Police Criminal Reference Check is an asset.

Remuneration: Based on experience.

Please submit resumes by November 20, 2020, to the Director of Human Resources;
Address: 25 Brunswick Avenue, Toronto Ontario, M5S 2L9.

Kensington Health Centre thanks all applicants for their interest in advance however, only those selected for an interview will be contacted. No phone calls, please.

Kensington Health is an equal opportunity employer and encourages applicants from equity seeking groups. Candidates will be provided with an overview of the various elements of the selection process, such as tests, skills demonstrations, etc. Kensington Health is committed to providing reasonable accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter. 


**This is a sponsored job posting**