Director of Francophone Services – Hospice Care Ottawa (Feb. 12, 2024)

Who We Are:

Hospice Care Ottawa (HCO) is a community-based charitable organization whose mission is to accompany and support individuals, and their families, through their end-of-life journey by providing compassionate, high quality care. Hospice programs include day hospice, home support, family support, and residential hospice services. Hospice Care Ottawa delivers these services at three sites: May Court Hospice, Ruddy-Shenkman Hospice and La Maison de l’Est. HCO proudly recognizes and welcomes the diversity of our community and strives to be inclusive for all. HCO is looking for people to work in a supportive integrated environment who are committed to supporting the highest quality palliative care.


The Director of Francophone Services is a new member of the Senior Leadership Team of Hospice Care Ottawa (HCO) who will oversee the development, implementation and ongoing operations of the Maison de l’Est Hospice Residence as well as all HCO community programs offered in French. This person will expand our programs to the Francophone community and work to build and nurture partnerships across Ottawa, ensuring culturally safe and appropriate services. The position will build capacity for Francophone health care professionals and volunteers to deliver high quality hospice palliative care.

The Director of Francophone Services is responsible for program planning, development and management, human and financial resources management, quality assurance and risk management for client care staff in our new east end residence (Maison de l’Est) and our francophone community day hospice and home visiting programs.


Planning and Development

  • Develops and establishes annual and long-term goals and objectives to fulfill the mandate of the Francophone programs;
  • Reports on Programs and provides statistics to indicate performance against objectives;
  • Supports the Champions Committee for Maison de l’Est;
  • Keeps abreast of needs within the community and emerging trends and best practices in the Palliative Care sector; and
  • Builds relationships and collaborates with existing community Palliative Care programs by participating in discussions with the various Palliative and Health Care institutions and professional associations.

Program Management

  • Oversees the development, implementation and evaluation of all programs related to care for our Francophone clients;
  • Oversees referral and placement of new admissions and discharges. Liaises with physicians, Bruyère Central Referral and Triage, Champlain Home and Community Care Support Services (HCCSS) as needed;
  • In collaboration with Directors of Hospice Residence and Director of Community Hospice Programs, ensures appropriate clinical nursing protocols, policies and procedures in place for Residence, In Home support and Day Hospice services;
  • Applies and follows CUPE 2017 union collective agreement requirements;
  • Implements appropriate policies and procedure to ensure confidentiality of client information, and the maintenance of proper record keeping and filing;
  • Provides outreach to the Ottawa Francophone community and residents to build partnerships and works with Director of Fund Development to help create a future donor base;
  • As a member of the Senior Leadership Team contributes to the development and implementation of HCO’s strategic plan; and
  • Participates in public relations and speaking engagements to increase and enhance the image and operations of the Hospice with the various publics, and champions hospice programs and issues.

Human Resource Management

  • Supervises the Team Leaders and provides advice, guidance and support to enhance their leadership development and human resources management;
  • Delegates but maintains oversite for the master shift schedule including staff scheduling, vacation and on-call coverage;
  • Works with Coordinator of Volunteer Services to support client care volunteers and ensure appropriate training and development;
  • Leads regular staff meetings to discuss clients and families who are being followed;
  • Works with colleagues in Human Resources to ensure ongoing staff support, training, and development;
  • Works with educational institutions to provide meaningful student placements in accordance with Hospice policies and guidelines; and
  • Ensures performance reviews and work plans are developed with individual staff.

Financial Management

  • Prepares budget estimates within area of responsibility;
  • Monitors and reports on financial performance; and
  • Takes corrective action as required.


  • Current Registered Nurse Certificate of Competence issued by the College of Nurses of Ontario;
  • Baccalaureate degree in Nursing or equivalent;
  • Master’s degree in Nursing, Education, or Health Administration preferred;
  • LEAP certificate;
  • Certification in CNA Hospice Palliative Care Nursing or commitment to pursue;
  • Bilingualism (English/French), written and verbal is required;
  • At least three years of clinical experience in hospice palliative care working with palliative clients and their families;
  • At least two years management experience including leadership, administration, supervision of staff, program development/evaluation, risk management, health & safety;
  • Knowledge of interdisciplinary care processes, commitment to teamwork, and ability to collaborate effectively;
  • Experience managing employees in a unionized environment, fostering cohesive, engaged teams, using a consultative team-based management style and strong problem-solving skills;
  • Experience working with volunteers involved in many aspects of care and with a wide variety of community service providers;
  • Excellent verbal and written communication skills in both official languages, and ability to provide clear direction and be a persuasive communicator with staff, residents and family, stakeholders, government and Health Care partners;
  • Positive approach to service provision, experienced in program evaluation, and a demonstrated capacity for empathy;
  • An entrepreneurial spirit, with the ability to work independently, exercise sound judgement, make appropriate decisions, and accept responsibility for outcomes;
  • Excellent organizational skills, strong computer skills (Word, Excel, PowerPoint, and Outlook, electronic charting), results oriented, personable, diplomatic, and the ability to handle multiple tasks;
  • Valid Driver’s License and use of reliable vehicle to commute between various hospice locations in Ottawa;
  • The ability to work flexible hours as needed; and
  • Provision of a cleared Vulnerable Sector Check.


  • Regular weekly one-on-one meetings with the Executive Director
  • Annual performance agreement reviews
  • Regular weekly Senior Leadership Team meetings
  • Encouragement to visit each Hospice site regularly
  • Annual Staff appreciation retreat


  • Ensures high quality palliative and end of life care for clients
  • Executes mandate within approved budgets
  • Keeps up to date with changing trends in the Health Care environment as it impacts on hospice palliative care and in particular the Francophone community
  • Provides staff with opportunities for development and growth, and fosters team work
Reporting Relationship:Reports to the Executive Director
Position Status:37.5 hours per week, Permanent
Compensation:$110,000 per annum. Eligible for Group Benefits (Health/Dental, Life Insurance & Disability) after 90 days. Ten days of paid personal/sick leave per year. Matched RRSP contribution plan available after 6 months employment. Four weeks vacation per year.
Location of Work:Primary location of La Maison de l’Est in Orleans
Remote Work:Will require flexibility for remote work if required
Travel:Must be able to travel within Ottawa-area; access to reliable transportation needed
COVID-19:Proof of full COVID-19 vaccination is required
Vulnerable Sector Check:Required


The above statements are intended to describe the general nature and level of work being performed in this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this role. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Hospice Care Ottawa is an equal opportunity employer welcoming application from individuals with diverse backgrounds. Accommodation is available during all aspects of the recruitment process. If you require accommodation, please make your request known when contacted.

To Apply:

Qualified candidates may submit their application in the form of one document consisting of a cover letter and resume either in Word or PDF format, by February 12, 2024 to the attention of:

Lisa Sullivan
Executive Director
Hospice Care Ottawa
[email protected]

Applications will be considered on receipt and candidates may be contacted prior to the closing date. We thank all applicants for their interest; however only those selected for interview will be contacted.